Step guide for cancelling subscription that we can use:
Go to the Subscription Page
Visit the Riverflow Subscription Page here: https://www.riverflow.ai/app/subscription
Log In (if needed)
If you're not already logged in, click “Login or Sign up” in the top right corner and log into your account.Choose Your New Plan
On the Subscription page, you’ll see the available subscription options:If you're currently on the Starter plan, you can downgrade to the Free plan by clicking the "Cancel Subscription".
If you're currently on the Growth plan, you can downgrade to either the Starter or Free plan by clicking the respective option.
If you're currently on the Scale plan, you can downgrade to either the Growth, Starter or Free plan by clicking the respective option.
Confirm the Downgrade
A popup will appear—click “Confirm Downgrade” to proceed.Access Until End of Billing Period
Your downgrade will take effect at the end of your current billing period.
Until then, you’ll continue to have access to your current features and credits.
Change Your Mind?
If you decide to keep your current subscription, just click the banner above the subscription options that says “Keep current subscription”.
FAQs
Q: How can I permanently delete my account and all associated brand assets?
A: If you would like to permanently delete your Riverflow account and all associated brand assets, please contact our Support team through the Support (Live Chat) section in the side navigation bar.
As your request is submitted, our Client Service team will review and process it as soon as a team member is available online.
What happens after I submit a deletion request?
Request Confirmation
Our team will first confirm the account and brand details associated with the deletion request to ensure security and accuracy.Verification & Follow-Up
A member of our team may contact you to:Verify account ownership
Confirm the brands/assets to be deleted
Better understand your reason for leaving and explore possible alternatives or support options
Processing Time
Once confirmed, the permanent deletion request will be processed by our team.
Please allow a few working days for the deletion to be fully completed.Permanent Removal
After deletion is completed:Your account access will be permanently removed
All associated brand assets, scenes, and Brand DNA data will be deleted
Deleted data cannot be recovered at a later date
Before requesting deletion
Email Notifications Only
If you simply wish to stop receiving emails from Riverflow or Sourceful, you can unsubscribe from our mailing list without deleting your account.Need Help Using Riverflow?
If you are not satisfied with your results or need guidance using the platform, our team is happy to help. You may book a free onboarding or support call with our CX team for personalised assistance and best-practice guidance. Call Booking LinkLooking to Avoid Charges?
If your goal is to avoid subscription costs, you may switch to our free tier to keep your assets stored without ongoing charges.